IT Systems Management, 2nd Edition
by:
Rich Schiesser, La Habra, California
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Retail Price:
$69.95
Publisher:
Pearson Education,15.03.10
Category:
IT GOVERNANCE Level: B/I/A
ISBN: 0137025068
ISBN13: 9780137025060
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Description
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# Practical, up-to-the-minute coverage of all facets of system management: people, process, and technology
# Shows how to implement bullet-proof processes and proven best practices in areas ranging from change management to production acceptance, capacity planning to security
# Updated with new coverage of ITIL, outsourcing, wireless, VoIP, systems management career paths, and much more
Features and Benefits
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The complete, easy-to-use guide to all 12 disciplines of system management: how to streamline any IT infrastructure!
# Practical, up-to-the-minute coverage of all facets of system management: people, process, and technology
# Shows how to implement bullet-proof processes and proven best practices in areas ranging from change management to production acceptance, capacity planning to security
# Updated with new coverage of ITIL, outsourcing, wireless, VoIP, systems management career paths, and much more
Table of Contents
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1. Acquiring Executive Support
2. Organizing For Systems Management
3. Staffing For Systems Management
4. Customer Service
5. Ethics, Legislation and Outsourcing
6. Comparison to ITIL Processes
7. Availability
8. Performance and Tuning
9. Production Acceptance
10. Change Management
11. Problem Management
12. Storage Management
13. Network Management
14. Configuration Management
15. Capacity Planning
16. Strategic Security
17. Business Continuity
18. Facilities Management
19. Using Technology to Develop Robust Processes
20. Using Technology to Automate and Evaluate Robust Processes
21. Integrating Systems Management Disciplines
22. Special Considerations for Client-Server and Web-Enabled Applications Appendices
A. Frequently Asked Questions
B. Summary of Definitions
C. Assessment Worksheets without Weighting Factors
D. Assessment Worksheets with Weighting Factors
E. Historical Perspective of Early Computers
F. Evolution of Computers in the 1970s and 1980s
G. Into and Beyond the New Millennium
About the Authors
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Rich Schiesser has led IT infrastructure groups at organizations such as Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For ten years, he managed the primary data center at Northrop Grumman. He has taught IT classes at California State University, Los Angeles, and at the University of California, Los Angeles (UCLA). As a consultant, he now designs and implements infrastructures for a variety of companies, including Emery Air Freight, DIRECTV, Option One Mortgage, WhatsHotNow.com, and The Weather Channel.
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