Service Transition (based on ITIL v3), 2nd Impression - **PREOWNED COPY. SHOWS WEAR TO COVERS AND PAGES - BUT TEXT IS PERFECTLY READABLE**
by:
OGC
On-line Price:
$22.00 (includes GST)
Paperback package 261
88%Off Retail Price
You
save: $168.00
PRE-OWNED - Limited stock! This book is not new. Please see description for details on the condition of this copy. Feel free to contact Bookware customer service for more information. _____________________ N.Sydney : In Stock
|
Retail Price:
$190.00
Publisher:
The Stationary Offic,30.05.07
Category:
ITIL Level:
ISBN: 011331048X ISBN13: 9780113310487
|
Add to Shopping Cart |
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.· Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Managing organisational and cultural change Knowledge management Service knowledge management system Methods, practices and tools Measurement and control Companion best practices
|