Service Transition (based on ITIL v3), 2nd Impression - **PREOWNED COPY. SHOWS WEAR TO COVERS AND PAGES - BUT TEXT IS PERFECTLY READABLE**

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On-line Price: $22.00 (includes GST) Paperback package 261 88%Off Retail Price You save: $168.00 PRE-OWNED - Limited stock! This book is not new. Please see description for details on the condition of this copy. Feel free to contact Bookware customer service for more information. _____________________ N.Sydney : In Stock	Retail Price: $190.00 Publisher: The Stationary Offic,30.05.07 Category: ITIL Level: ISBN: 011331048X ISBN13: 9780113310487
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

· Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Managing organisational and cultural change

Knowledge management

Service knowledge management system

Methods, practices and tools

Measurement and control

Companion best practices