IT Service Management: A Companion to the IT Infrastructure Library
itSMF - The IT Service Management Forum
$28.95 (includes GST)
Pamphlet package 70
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The Stationary Offic,13 Aug 2002
ITIL Level: B/I/A
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This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use.
French, German, Italian, North American, and Spanish versions of this publication are also available