Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook
Cartlidge, Alison et al
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The Stationary Offic,02.11.10
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This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
* Authored and quality assured by itSMF UK
A quick-reference guide and a practical resource
* Part of a four-book series covering the Intermediate Capability syllabus