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Introduction to the ITIL® Service Lifecycle

by: Cabinet Office

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On-line Price: $47.00 (includes GST)

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Retail Price: $60.00

Publisher: The Stationary Offic,30.12.11

Category: ITIL Level: B/I/A

ISBN: 0113313098
ISBN13: 9780113313099

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'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Key features:

- Introduces the basic concepts of the ITIL service lifecycle, and its benefits
- Provides a summary of each of the five stages of the lifecycle
- Includes references to the five core publications, providing an essential companion to them