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Implementing ITIL Change and Release Management *(might not be available anymore...see also international edition ... same content as isbn 9788131729823 different cover)

by: Larry Klosterboer

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On-line Price: $38.95 (includes GST)

Hardcover package 275

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The status of this book is currently unknown. Feel free to email us - we will be happy to check it for you.

Retail Price: $44.95

Publisher: Pearson Education,2009-01-02 00:00:00

Category: ITIL Level: B/I/A

ISBN: 0138150419
ISBN13: 9780138150419

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Features and Benefits


The business-focused, best-practice guide to succeeding with ITIL change and release management

  * Brings together the make-or-break lessons many consultants don't know or won't tell

  * Offers a comprehensive roadmap for planning, implementation, and operation

  * Addresses crucial ground-level issues ranging from data migration to successful piloting

  * By the author of IBM Press's highly successful Implementing ITIL Configuration Management

Table of Contents


Acknowledgments xv

About the Author xvi

Part I: Planning 1

Chapter 1: Change and Release Management: Better Together 3

Chapter 2: Discovering and Managing Requirements 13

Chapter 3: Defining Change and Release Management Processes 27

Chapter 4: Building Logical Work Flows 41

Chapter 5: Completing the Implementation Plan 51

Part II: Implementing 65

Chapter 6: Choosing the Tools 67

Chapter 7: Migrating or Consolidating Data 85

Chapter 8: Bringing the Process to Life 97

Chapter 9: Choosing and Running a Pilot 109

Chapter 10: Moving from Pilot to Production 121

Part III: Operational Issues 133

Chapter 11: The Forward Schedule of Change 135

Chapter 12: Building the Definitive Media Library 143

Chapter 13: Defining Release Packages 153

Chapter 14: Auditing and Compliance Management 163

Part IV: Reaping the Benefits 173

Chapter 15: Business Impact Analysis 175

Chapter 16: Reports and Service Levels 185

Chapter 17: Linking to Other Processes 199

Index 209

About the Authors


Larry Klosterboer is a certified IT architect specializing in systems engineering. He works for IBM's global service delivery team out of Austin, Texas. He has more than twenty years of experience in service delivery, spanning technologies from mainframe to networking to desktop computing. Most of that time has been spent designing and implementing service management solutions. Larry currently works as a lead systems engineer for IBM's large outsourcing customers.