Leadership & Management: Theory & Practice by Kris Cole focuses on comprehensive coverage of the core management units within the Diploma of Leadership and Management BSB51915 and Certificate IV in Leadership and Management BSB42015.
This market-leading textbook provides students with rigorous information while balancing the key topics with a practical approach, through real-life case studies, examples and problem-solving techniques. It uses everyday business terms and language, putting management in a context that makes it easy to understand for all types of learners. Leadership & Management: Theory & Practice enables students to strengthen skills in areas such as managing poor performance, being more directive, and solving problems permanently. It is noted for its application across industry sectors and different types of business.
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Table of Contents:
Part 1. Understanding your organisation
1. The changing world of work
2. The internal environment
3. The formal organisation
4. The informal organisation
Part 2. Managing yourself
5. Strengthening your personal skills
6. Communicating with influence
7. Presenting information and negotiating persuasively (NEW section on negotiating)
8. Building effective working relationships
9. Managing your personal productivity
Part 3. Leading and managing others
10. Understanding leadership
11. Understanding engagement, motivation and retention
12. Assigning work and delegating duties
13. Building productive work teams
14. Leading today's teams
15. Providing formal and informal performance guidance
16. Managing underperformance
Part 4. Managing operations
17. Managing budgets and financial plans (NEW)
18. Providing quality and engaging with customers
19. Increasing performance and productivity with the five keys, continuous improvement and innovation
20. Developing, managing and monitoring operational plans
21. Planning and managing projects
22. Identifying and managing risks
23. Managing for sustainability
24. Introducing and leading change
Part 5. Workplace practice
25. Leading and attending meetings
26. Solving problems and making decisions
27. Using systematic, analytical tools and techniques
28. Recruiting and inducting employees
29. Encouraging a learning environment and developing employees
30. Ensuring a safe and healthy workplace
31. Managing for psychological safety and wellbeing
32. Moving from diversity to inclusion
