Foundations of It Service Management with Itil 2011: Itil Foundations Course in a Book
Brady Orand, Julie Villarreal
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The publication of the IT Infrastructure Library(r) (ITIL(r)), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitiv