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A Critical Guide to Working in the Financial Services Industry, 4th Edition with Companion Website Student Access Code

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by: Kay Waters

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On-line Price: $62.59 (includes GST)

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Retail Price: $76.59

Publisher: PEARSON EDUCATION AU,11.04.13

Category: FINANCE Level: B/I/A

ISBN: 148609712X
ISBN13: 9781486097128

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Institution: TAFE NSW Hunter Institute - Ourimbah - 2014 2nd Semester
Course Code: 10717
Subject: Certificate III Accounts Administration

Course Code: 10721
Subject: Certificate 4 in Accounting

Course Code: 10722
Subject: Certificate 4 in Bookkeeping

A Critical Guide to Working in the Financial Services Industry, 4e provides students who are completing Certificate III and Certificate IV qualifications from the FNS10 Financial Services Training Package with an understanding of the industry, and the interpersonal and written communication skills required to succeed in a clerical or administrative role in the financial services sector.

Part 1: Working in financial services

Chapter 1 - The financial services sector

1.1 What is the financial services sector?
1.2 External factors affecting the financial services industry
1.3 Sustainability issues
1.4 Financial services regulators
1.5 Legislation governing financial services
1.6 Professional organisations and codes of practice

Chapter 2 - Business organisations

2.1 What is an organisation?
2.2 Types of business structure
2.3 Organisational structure
2.4 Business planning and reporting
2.5 Organisational culture

Ch 3 Workplace rights and responsibilities

3.1 Rights and responsibilities
3.2 Ethical work practice
3.3 Confidentiality and security
3.4 Workplace health and safety

Part 2: Working effectively

Chapter 4 - Communicating effectively

4.1 Effective communication
4.2 Spoken versus written communication
4.3 Non-verbal communication
4.4 Methods of business communication

Chapter 5 - Working with others

5.1 Working in a team
5.2 Meetings
5.3 Assertiveness, conflict and negotiation
5.4 Managing upwards
5.5 Working with customers

Chapter 6 - Self-management

6.1 Managing your work
6.2 Planning and organising
6.3 Problem-solving
6.4 Managing your development
6.5 Managing change
6.6 Managing stress

Chapter 7 -

Using workplace technology

7.1 Working with documents
7.2 Managing files and schedules
7.3 Using the internet
7.4 Security and confidentiality
7.5 Appropriate use of technology
7.6 Safe and sustainable use of technology

Part 3: Researching, writing and presenting

Chapter 8 - Doing research

8.1 Planning
8.2 Collecting information
8.3 Reading
8.4 Brainstorming
8.5 Surveying
8.6 Interpreting information
8.7 Storing information

Chapter 9 - Writing simple documents

9.1 Planning, drafting, revising
9.2 Writing a memo or email
9.3 Writing a letter
9.4 Writing a short report

Chapter 10 - Writing a long report

10.1 Planning
10.2 Drafting
10.3 Revising and releasing

Chapter 11 - Giving a presentation

12.1 Planning
12.2 Writing the presentation
12.3 Visual aids
12.4 Public speaking