Home   FAQs   New Arrivals   Specials   Pricing & Shipping   Location   Corporate Services   Why Choose Bookware?  
 Search:   
Call our store: 9955 5567 (from within Sydney) or 1800 734 567 (from outside Sydney)
 View Cart   Check Out   
 
Browse by Subject
 TAFE Accounting
 TAFE I.T./Computing
 TAFE - Other
I.T
 .NET
 Windows 8
 Adobe CS6
 Cisco
 CCNA 2012
 CCNP 2012
 Java
 VB
 ASP
 Web Design
 E-Commerce
 Project Management
 ITIL
 Macintosh
 Mobile Devices
 Linux
 Windows Server 2012
 SQL Server 2012
 SAP
Certification
 MCITP
 MCTS
Economics and Business
 Accounting
 Business Information Systems
 Economics
 Finance
 Management
 Marketing
 TAX
 Human Resources
Academic
 Law
 Nursing
 Medical
 Psychology
 Engineering

IT Essentials: PC Hardware and Software Companion Guide, 4th Edition

by: Cisco Networking Academy

Notify me when in stock

On-line Price: $43.95 (includes GST)

Paperback w/ CD package 792

20%Off Retail Price

You save: $11.00

Usually ships within 4 - 5 business days.

Retail Price: $54.95

Publisher: CISCO PRESS,01.12.10

Category: Cisco Level:

ISBN: 158713263X
ISBN13: 9781587132636

Add to Shopping Cart

Description


    top


The IT Essentials: PC Hardware and Software Companion Guide 4/e supplements and complements the version 4.1 online curriculum offered by the Cisco Networking Academy. The Companion Guide is designed as the textbook for the Networking Academy course, offering students a portable desk reference of the course content to use anytime anywhere as a study aid. The chapter content aligns 1:1 to the online course module topics, but does not merely mimic the content word-for-word. The authors present the course material in the Companion Guide in a comprehensive manner, providing their own examples where necessary to augment a student's understanding of the course material. This book will have the CompTIA A+ seal of approval. The book focuses on the following elements to support the online curriculum: ' Chapter Objectives are stated as questions at beginning of each chapter ' Key terms listed in the Chapter openers ' Enhanced readability for younger student comprehension ' How To Feature provides step-by-step tasks for common activities ' Key concept recaps, Check Your Understanding Questions, and next chapter previews are in a concise summary at the end of each chapter



Features and Benefits

top


# New Companion Guide format complements the online curriculum with insight and instruction from Academy instructors
# A portable reference that supports all the topics in the new course, aligning 1:1 with course modules
# Features improved readability, enhanced topic explanations, real-world examples, and all new graphical presentations
# Aligned to new A+ objectives



Table of Contents

top


Introduction

Chapter 1 Introduction to the Personal Computer

Objectives

Key Terms

Explain IT Industry Certifications


  Identify Education and Certifications


  Describe the A+ Certification


  Describe the EUCIP Certification


          Module 1: PC Hardware


          Module 2: Operating Systems


          Module 3: Local Area Network and Network Services


          Module 4: Expert Network Use


          Module 5: IT Security

Describe a Computer System

Identify the Names, Purposes, and Characteristics of Cases and Power Supplies


  Describe Cases


  Describe Power Supplies


          Connectors


          Electricity and Ohm's Law

Identify the Names, Purposes, and Characteristics of Internal Components


  Identify the Names, Purposes, and Characteristics of Motherboards


  Identify the Names, Purposes, and Characteristics of CPUs


  Identify the Names, Purposes, and Characteristics of Cooling Systems


  Identify the Names, Purposes, and Characteristics of ROM and RAM


          ROM


          RAM


          Memory Modules


          Cache Memory


          Error Checking


  Identify the Names, Purposes, and Characteristics of Adapter Cards


  Identify the Names, Purposes, and Characteristics of Storage Drives


          Floppy Drive


          Hard Drive


          Optical Drive


          External Flash Drive


          Types of Drive Interfaces


  Identify the Names, Purposes, and Characteristics of Internal Cables

Identify the Names, Purposes, and Characteristics of Ports and Cables


  Serial Ports and Cables


  Modem Ports and Cables


  USB Ports and Cables


  FireWire Ports and Cables


  Parallel Ports and Cables


  SCSI Ports and Cables


  Network Ports and Cables


  PS/2 Ports


  Audio Ports


  Video Ports and Connectors

Identify the Names, Purposes, and Characteristics of Input Devices

Identify the Names, Purposes, and Characteristics of Output Devices


  Monitors and Projectors


  All-in-One Printer


  Speakers and Headphones

Explain System Resources and Their Purposes


  Interrupt Requests


  Input/Output (I/O) Port Addresses


  Direct Memory Access

Summary

Summary of Exercises

Check Your Understanding

Chapter 2 Safe Lab Procedures and Tool Use

Objectives

Key Terms

Explain the Purpose of Safe Working Conditions and Procedures


  Identify Safety Procedures and Potential Hazards for Users and Technicians


          General Safety Guidelines


          Electrical Safety Guidelines


          Fire Safety Guidelines


  Identify Safety Procedures to Protect Equipment from Damage and Data from Loss


          Electrostatic Discharge


          Electromagnetic Interference


          Climate


          Power Fluctuation Types


          Power Protection Devices


  Identify Safety Procedures to Protect the Environment from Contamination


          Material Safety Data Sheet


          Proper Disposal of Batteries


          Proper Disposal of Monitors or CRTs


          Proper Disposal of Toner Kits, Cartridges, and Developers


          Proper Disposal of Chemical Solvents and Aerosol Cans

Identify Tools and Software Used with Personal Computer Components and Their Purposes


  Identify Hardware Tools and Their Purpose


          ESD Tools


          Hand Tools


          Cleaning Tools


          Diagnostic Tools


  Identify Software Tools and Their Purpose


          Disk Management Tools


          Protection Software Tools


  Identify Organizational Tools and Their Purpose


          Personal Reference Tools


          Internet Reference Tools


          Miscellaneous Tools

Implement Proper Tool Use


  Demonstrate Proper Use of an Antistatic Wrist Strap


  Demonstrate Proper Use of an Antistatic Mat


          Antistatic Mat


          Workbench


  Demonstrate Proper Use of Various Hand Tools


          Screws


          Flat-Head Screwdriver


          Phillips-Head Screwdriver


          Hex Driver


          Part Retriever, Needle-Nose Pliers, or Tweezers


  Demonstrate Proper Use of Cleaning Materials


          Computer Cases and Monitors


          LCD Screens


          CRT Screens


          Component Contacts


          Keyboard


          Mouse

Summary

Summary of Exercises


  Labs


  Worksheets

Check Your Understanding

Chapter 3 Computer Assembly-Step by Step

Objectives

Key Terms

Open the Case

Install the Power Supply

Attach the Components to the Motherboard and Install the Motherboard


  Install a CPU and a Heat Sink/Fan Assembly


          CPU


          Heat Sink/Fan Assembly


  Install the RAM


  Install the Motherboard

Install Internal Drives

Install Drives in External Bays


  Install the Optical Drive


  Install the Floppy Drive

Install Adapter Cards


  Install the NIC


  Install the Wireless NIC


  Install the Video Adapter Card

Connect All Internal Cables


  Connect the Power Cables


          Motherboard Power Connections


          SATA Power Connectors


          Molex Power Connectors


          Berg Power Connectors


  Connect the Data Cables


          PATA Data Cables


          SATA Data Cables

Reattach the Side Panels and Connect External Cables to the Computer


  Reattach the Side Panels to the Case


  Connect External Cables to the Computer


          Floppy Drive Data Cables

Boot the Computer for the First Time


  Identify Beep Codes


  Describe BIOS Setup

Summary

Summary of Exercises


  Labs


  Virtual Desktop Activities

Check Your Understanding

Chapter 4 Basics of Preventive Maintenance and Troubleshooting

Objectives

Key Terms

Explain the Purpose of Preventive Maintenance


  Hardware


  Software


  Benefits

Identify the Steps of the Troubleshooting Process


  Explain the Purpose of Data Protection


          Data Backup


  Identify the Problem


          Conversation Etiquette


          Open-Ended Questions


          Closed-Ended Questions


          Documenting Responses


          Event Viewer


          Device Manager


          Beep Codes


          BIOS Information


          Diagnostic Tools


  Establish a Theory of Probable Causes


  Test the Theory to Determine an Exact Cause


  Implement the Solution


  Verify Solution, Full System Functionality, and If Applicable, Implement Preventive Measures


  Document Findings, Actions, and Outcomes

Summary

Summary of Exercises

Check Your Understanding

Chapter 5 Fundamental Operating Systems

Objectives

Key Terms

Explain the Purpose of an Operating System


  Describe Characteristics of Modern Operating Systems


          Control Hardware Access


          File and Folder Management


          User Interface


          Application Management


  Explain Operating System Concepts


          Modes of Operation


          Real Mode


          Protected Mode


          Virtual Real Mode


          Compatibility Mode


          32-Bit Versus 64-Bit


          Processor Architecture

Describe and Compare Operating Systems to Include Purpose, Limitations, and Compatibilities


  Describe Desktop Operating Systems


          Microsoft Windows


          Apple Mac OS


          UNIX/Linux


  Describe Network Operating Systems

Determine Operating System Based on Customer Needs


  Identify Applications and Environments That Are Compatible with an Operating System


  Determine Minimum Hardware Requirements and Compatibility with the OS Platform


          Hardware Compatibility List

Install an Operating System


  Identify Hard Drive Setup Procedures


          Partitioning and Formatting


  Prepare the Hard Drive


  Install the Operating System Using Default Settings


  Create User Accounts


  Complete the Installation


  Describe Custom Installation Options


          Disk Cloning


          Network Installation


          Recovery Disc


          Factory Recovery Partition


  Identify the Boot Sequence Files and Registry Files


          Windows XP Boot Process


          NTLDR and the Windows Boot Menu


          Windows Registry


          NT Kernel


  Describe How to Manipulate Operating System Files


          Startup Modes


  Describe Directory Structures


          File Extensions and Attributes


          Describe NTFS and FAT32

Navigate a GUI (Windows)


  Manipulate Items on the Desktop


          Display Properties


          Desktop Items


          Start Menu


          My Computer


          Launching Applications


          My Network Places


  Explore Control Panel Applets


          Control Panel Applets


          Display Settings


  Explore Administrative Tools


          Computer Management


          Device Manager


          Task Manager


          Services


          Performance Monitor


          Event Viewer


          MMC


          Remote Desktop


          Performance Settings


  Install, Navigate, and Uninstall an Application


          Add or Remove Programs Applet


          Add an Application


          Uninstall an Application


  Describe Upgrading an Operating System


          Upgrading the Operating System to Windows XP


          Upgrading the Operating System to Windows Vista

Identify and Apply Common Preventive Maintenance Techniques for Operating Systems


  Create a Preventive Maintenance Plan


          Preventive Maintenance Planning


          Device Driver Updates


          Firmware Updates


          Operating System Updates


          Security


          Startup Programs


  Schedule a Task


          System Utilities


          Automatic Updates


          Restore Point


          Backup Status and Configuration


          ERD and ASR


  Back Up the Hard Drive


          Normal Backup


          Copy Backup


          Differential Backup


          Incremental Backup


          Daily Backup


          Backup Media

Troubleshoot Operating Systems


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probable Causes


          Step 3: Determine an Exact Cause


          Step 4: Implement a Solution


          Step 5: Verify Solution and Full System Functionality


          Step 6: Document Findings


  Identify Common Problems and Solutions

Summary

Summary of Exercises


  Labs


  Worksheets

Check Your Understanding

Chapter 6 Fundamental Laptops and Portable Devices

Objectives

Key Terms

Describe Laptops and Other Portable Devices


  Identify Common Uses of Laptops


  Identify Common Uses of PDAs and Smartphones

Identify and Describe the Components of a Laptop


  Describe the Components Found on the Outside of the Laptop


  Describe Input Devices Found on Laptops


  Describe the Components Found on the Laptop Docking Station

Compare and Contrast Desktop and Laptop Components


  Compare and Contrast Desktop and Laptop Motherboards


  Compare and Contrast Desktop and Laptop Processors


  Compare and Contrast Desktop and Laptop Power Management


  Compare and Contrast Desktop and Laptop Expansion


  Capabilities

Explain How to Configure Laptops


  Describe How to Configure Power Settings


          Configuring Power Settings in Windows XP and Vista


          Managing Power Usage


          Power Management for the Hard Drive and the Display


          Setting the Laptop Power Options


          Adjusting Low Battery Warnings


  Describe the Safe Installation and Removal of Laptop Components


          Battery Replacement Steps


          Optical Drive Replacement Steps


          Hard Drive Replacement Steps


          Expansion Memory Replacement Steps


          PC Expansion Card Replacement Steps


          Hot-Swappable Device Removal Steps


  Laptop Communication Hardware Installation and Configuration


          Ethernet Installation and Configuration Steps


          Wireless Ethernet Installation and Configuration Steps


          Modem Installation and Configuration Steps


          Bluetooth Installation and Configuration Steps


          Infrared Installation and Configuration Steps


          Cellular WAN Installation and Configuration Steps

Compare the Different Mobile Phone Standards

Identify Common Preventive Maintenance Techniques for Laptops and Portable Devices


  Identify Appropriate Cleaning Procedures


          Laptop Keyboard Cleaning Procedures


          Ventilation Cleaning Procedures


          LCD Cleaning Procedures


          Touch Pad Cleaning Procedures


          Floppy Drive Cleaning Procedures


          Optical Drive Cleaning Procedures


          Cleaning a CD or DVD Disc


  Identify Optimal Operating Environments

Describe How to Troubleshoot Laptops and Portable Devices


  Review the Troubleshooting Process


  Identify Common Problems and Solutions

Summary

Summary of Exercises


  Worksheets


  Virtual Laptop Activities

Check Your Understanding

Chapter 7 Fundamental Printers and Scanners

Objectives

Key Terms

Describe the Types of Printers Currently Available


  Describe the Characteristics and Capabilities of Printers


          Capacity and Speed


          Color or Black and White


          Quality


          Reliability


          Total Cost of Ownership


  Describe Printer-to-Computer Interfaces


          Serial Ports


          Parallel Ports


          SCSI Interfaces


          USB Interfaces


          FireWire Connections


          Ethernet Connections


          Wireless Connections


  Describe Laser Printers


  Describe Impact Printers


  Describe Inkjet Printers


  Describe Solid-Ink Printers


  Describe Other Printer Types


          Thermal Printers


          Dye-Sublimation Printers

Describe the Installation and Configuration Process for Printers


  Describe How to Set Up a Printer


  Explain How to Power and Connect the Device Using a Local or Network Port


  Describe How to Install and Update the Device Driver, Firmware, and RAM


          Printer Drivers


          Firmware


          Printer Memory


  Identify Configuration Options and Default Settings


  Describe How to Optimize Printer Performance


  Describe How to Print a Test Page


          Printing a Test Page


          Printing from an Application


          Testing a Printer


          Testing the Printer from the Printer Panel


  Describe How to Share a Printer

Describe the Types of Scanners Currently Available


  Describe Scanner Types, Resolution, and Interfaces


  Describe All-in-One Devices


  Describe Flatbed Scanners


  Describe Handheld Scanners


  Describe Drum Scanners

Describe the Installation and Configuration Process for Scanners


  Explain How to Power and Connect a Scanner


  Describe How to Install and Update the Device Driver


  Identify Configuration Options and Default Settings

Identify and Apply Common Preventive Maintenance Techniques for Printers and Scanners


  Describe Printer Maintenance


  Describe Scanner Maintenance

Troubleshoot Printers and Scanners


  Review the Troubleshooting Process


  Identify Common Problems and Solutions

Summary

Summary of Exercises


  Labs

Check Your Understanding

Chapter 8 Fundamental Networks

Objectives

Key Terms

Explain the Principles of Networking


  Define Computer Networks


  Explain the Benefits of Networking

Describe Types of Networks


  Describe a LAN


  Describe a WAN


  Describe a WLAN


  Explain Peer-to-Peer Networks


  Explain Client/Server Networks

Describe Basic Networking Concepts and Technologies


  Explain Bandwidth and Data Transmission


  Describe IP Addressing


          Dotted Decimal


          Classful Subnetting


          Subnet Mask


          Manual Configuration


  Define DHCP


  Define NAT


  Describe Internet Protocols and Applications


  Define ICMP

Describe the Physical Components of a Network


  Identify the Names, Purposes, and Characteristics of Network Devices


          Hubs


          Bridges and Switches


          Routers


          Wireless Access Points


          Multipurpose Devices


  Identify the Names, Purposes, and Characteristics of Common Network Cables


          Twisted Pair


          Category Rating


          Coaxial Cable


          Fiber-Optic Cable

Describe LAN Topologies and Architectures


  Describe LAN Topologies


          Physical Topologies


          Logical Topologies


  Describe LAN Architectures


          Ethernet


          Token Ring


          FDDI

Identify Standards Organizations

Identify Ethernet Standards


  Explain Cabled Ethernet Standards


          Ethernet Technologies


          Summary of Ethernet Technologies


  Explain Wireless Ethernet Standards

Explain the OSI and TCP/IP Data Models


  Define the TCP/IP Model


          Application Layer Protocols


          Transport Layer Protocols


          Internet Layer Protocols


          Network Access Layer Protocols


  Define the OSI Model


  Compare the OSI and TCP/IP Models

Describe How to Configure a NIC and a Modem


  Install or Update a NIC Driver


  Uninstall a NIC Driver


  Attach the Computer to an Existing Network


  Describe the Installation of a Modem


          AT Commands

Identify the Names, Purposes, and Characteristics of Other Technologies Used to Establish Connectivity


  Describe Telephone Technologies


          Analog Telephone


          Integrated Services Digital Network (ISDN)


          Digital Subscriber Line (DSL)


  Define Power Line Communication


  Define Broadband


          Cellular


          Cable


          DSL


          Satellite


          Fiber Broadband


  Define VoIP


  Define VPN

Identify and Apply Common Preventive Maintenance Techniques Used for Networks


  Counterfeiting and the IT Industry

Troubleshoot a Network


  Review the Troubleshooting Process


  Identify Common Network Problems and Solutions

Summary

Summary of Exercises


  Labs


  Worksheets


  Packet Tracer Activities

Check Your Understanding

Chapter 9 Fundamental Security

Objectives

Key Terms

Explain Why Security Is Important

Describe Security Threats


  Define Viruses, Worms, and Trojans


  Explain Web Security


  Define Adware, Spyware, and Grayware


  Explain Denial of Service


  Describe Spam and Popup Windows


  Explain Social Engineering


  Explain TCP/IP Attacks


  Explain Data Wiping, Hard Drive Destruction, and Recycling


          Data Wiping


          Hard Drive Destruction


          Hard Drive Recycling

Identify Security Procedures


  Explain What Is Required in a Basic Local Security Policy


  Explain the Tasks Required to Protect Physical Equipment


  Describe Ways to Protect Data


          Password Protection


          Data Encryption


          Software Firewall


          Data Backups


          Smart Card Security


          Biometric Security


          File System Security


  Describe Wireless Security Techniques

Identify Common Preventive Maintenance Techniques for Security


  Explain How to Update Signature Files for Antivirus and Antispyware Software


  Explain How to Install Operating System Service Packs and Security Patches

Troubleshoot Security


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probably Causes


          Step 3: Determine an Exact Cause


          Step 4: Implement the Solution


          Step 5: Verify Solution and Full System Functionality


          Step 6: Document Findings


  Identify Common Problems and Solutions

Summary

Summary of Exercises


  Worksheets


  Packet Tracer Activities

Check Your Understanding

Chapter 10 Communication Skills

Objectives

Key Terms

Explain the Relationship Between Communication and Troubleshooting

Describe Good Communication Skills and Professional Behavior


  Determine the Computer Problem of the Customer


  Display Professional Behavior with the Customer


  Focus the Customer on the Problem During the Call


          Talkative Customer


          Rude Customer


          Angry Customer


          Knowledgeable Customer


          Inexperienced Customer


  Use Proper Netiquette


  Implement Time and Stress Management Techniques


          Workstation Ergonomics


          Time Management


          Stress Management


  Observe Service Level Agreements


  Follow Business Policies

Explain Ethics and Legal Aspects of Working with Computer Technology


  Ethical Customs


  Legal Rules

Describe the Call Center Environment and Technician Responsibilities


  Describe the Call Center Environment


  Describe Level-One Technician Responsibilities


  Describe Level-Two Technician Responsibilities

Summary

Summary of Exercises


  Worksheets


  Class Discussions

Check Your Understanding

Chapter 11 Advanced Personal Computers

Objectives

Key Terms

Give an Overview of Field, Remote, and Bench Technician Jobs

Explain Safe Lab Procedures and Tool Use


  Review Safe Working Environments and Procedures


  Review Names, Purposes, Characteristics, and Safe and Appropriate Use of Tools


  Identify Potential Safety Hazards and Implement Proper Safety Procedures for Computer Components


  Describe Environmental Issues

Describe Situations Requiring Replacement of Computer Components


  Select a Case and Power Supply


  Select a Motherboard


  Select the CPU and Heat Sink/Fan Assembly


  Select RAM


  Select Adapter Cards


          Graphics Cards


          Sound Cards


          Storage Controllers


          Input/Output Cards


          Network Interface Cards


          Capture Cards


  Select Storage Devices and Hard Drives


          Floppy Disk Drive


          Media Readers


          Hard Drives


          Solid State Drives


          Optical Drives


          External Storage


  Select Input and Output Devices

Upgrade and Configure Personal Computer Components and Peripherals


  Upgrade and Configure a Motherboard


          CPU Installation


          Jumper Settings


          CMOS Battery Installation


          Motherboard Installation


          BIOS Updates


          Advanced BIOS Settings


  Upgrade and Configure a CPU and a Heat Sink/Fan Assembly


  Upgrade and Configure RAM


  Upgrade and Configure BIOS


  Upgrade and Configure Storage Devices and Hard Drives


  Upgrade and Configure Input and Output Devices

Identify and Apply Common Preventive Maintenance Techniques for Personal Computer Components


  Clean Internal Components


  Clean the Case


  Inspect Computer Components


          CPU and Cooling System


          RAM Connections


          Storage Devices


          Adapter Cards


          Power Devices


          Loose Screws


          Keyboard and Mouse


          Cables

Troubleshoot Computer Components and Peripherals


  Review the Troubleshooting Process


  Identify Common Problems and Solutions


          Storage Device Problems


          Motherboard and Internal Component Problems


          Power Supply Problems


          CPU Problems and Memory Problems


  Apply Troubleshooting Skills

Summary

Summary of Exercises


  Labs


  Worksheets

Check Your Understanding

Chapter 12 Advanced Operating Systems

Objectives

Key Terms

Select the Appropriate Operating System Based on Customer Needs


  Describe Operating Systems


  Describe Network Operating Systems

Windows OS Directory Structures


  User File Locations


  System File Locations


  Fonts


  Temporary Files


  Program Files


  Offline Files and Folders

Install, Configure, and Optimize an Operating System


  Compare and Contrast a Default Installation and a Custom Installation


  Install Windows XP Professional Using a Custom Installation


          Unattended Installation in Windows XP


          Unattended Installation in Windows Vista


          Image-Based Installation


          Remote Installation


  Create, View, and Manage Disks, Directories, and Files


          Disk Structure


          Drive Status


          File System


  Identify Procedures and Utilities Used to Optimize the Performance of Operating Systems


          System Tools


          Administrative Tools


          Services


          Device Manager


          Task Manager


          System Monitor


          Regional and Language Options


          Temporary Files


  Identify Procedures and Utilities Used to Optimize the Performance of Browsers


  Describe Installation, Use, and Configuration of Email Software


  Set Screen Resolution and Update the Video Driver


  Describe Installation of a Second Operating System


          The Boot.ini File

Windows CLI Commands


  MSCONFIG


  SFC

Describe How to Upgrade Operating Systems

Describe Preventive Maintenance Procedures for Operating Systems


  Schedule Automatic Tasks and Updates


          GUI Scheduled Tasks


          CLI Scheduled Tasks


          Windows Automatic Updates


  Set Restore Points

Troubleshoot Operating Systems


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probable Causes


          Step 3: Determine an Exact Cause


          Step 4: Implement a Solution


          Step 5: Verify Solution and Full System Functionality


          Step 6: Document Your Findings


  Identify Common Problems and Solutions


  Apply Troubleshooting Skills

Summary

Summary of Exercises


  Labs

Check Your Understanding

Chapter 13 Advanced Laptops and Portable Devices

Objectives

Key Terms

Describe Wireless Communication Methods for Laptops and Portable Devices


  Describe Bluetooth Technology


  Describe Infrared Technology


  Describe Cellular WAN Technology


  Describe Wi-Fi Technology


  Describe Satellite Technology

Describe Repairs for Laptops and Portable Devices

Select Laptop Components


  Select Batteries


  Select a Docking Station or Port Replicator


  Select Storage Devices


  Select Additional RAM

Describe Preventive Maintenance Procedures for Laptops


  Describe How to Schedule and Perform Maintenance on Laptops


  Explain How to Manage Data Version Control Between Desktops and Laptops

Describe How to Troubleshoot a Laptop


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probable Causes


          Step 3: Determine an Exact Cause


          Step 4: Implement a Solution


          Step 5: Verify Solution and Full System Functionality


          Step 6: Document Findings


  Identify Common Problems and Solutions


          Hard Drive Replacement Steps


          Expansion Memory Replacement Steps


          Optical Drive Replacement Steps


          Battery Replacement Steps


          PC Expansion Card Replacement Steps


          Hot-Swappable Device Removal Steps


  Apply Troubleshooting Skills

Summary

Summary of Exercises


  Worksheets


  Labs

Check Your Understanding

Chapter 14 Advanced Printers and Scanners

Objectives

Key Terms

Describe Potential Safety Hazards and Safety Procedures Associated with Printers and Scanners

Install and Configure a Local Printer and Scanner


  Connect the Device to a Local Port


  Install and Configure the Driver and Software


          Printer Driver Installation


          Page Description Language


  Configure Options and Default Settings


          Global Method


          Per-Document Method


          Scanner Calibrations


          Printer Calibrations


  Verify Functionality


          Printer Test


          Scanner Test

Describe How to Share a Printer and a Scanner on a Network


  Describe the Types of Print Servers


          Network Print Server Devices


          Dedicated PC Print Servers


          Computer-Shared Printers


  Describe How to Install Network Printer Software and Drivers on a Computer

Upgrade and Configure Printers and Scanners


  Describe Printer Upgrades


          Installing Printer Memory


          Additional Printer Upgrades


  Describe Scanner Optimization

Describe Printer and Scanner Preventive Maintenance Techniques


  Determine Scheduled Maintenance According to Vendor Guidelines


  Describe a Suitable Environment for Printers and Scanners


  Describe Cleaning Methods


          Printer Maintenance


          Scanner Maintenance


  Describe Checking Capacity of Ink Cartridges and Toners

Troubleshoot Printers and Scanners


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probable Causes


          Step 3: Determine an Exact Cause


          Step 4: Implement a Solution


          Step 5: Verify Solution and Full System Functionality


          Step 6: Document Findings


  Identify Common Problems and Solutions

Apply Troubleshooting Skills

Summary

Summary of Exercises


  Labs


  Worksheets

Check Your Understanding

Chapter 15 Advanced Networks

Objectives

Key Terms

Identify Potential Safety Hazards and Implement Proper Safety Procedures Related to Networks


  Explain Fiber-Optic Safety


          Chemicals


          Tools


          Harmful Light


          Glass Shards


  Explain Cable, Cable Cutters, and Cable-Cutting Safety Hazards

Design a Network Based on the Customer's Needs


  Determine a Topology


  Determine Protocols and Network Applications

Determine the Components for the Customer's Network


  Select Cable Types


          Wireless


          Cost


          Security


          Design for the Future


  Select the ISP Connection Type


          Plain Old Telephone Service


          Integrated Services Digital Network


          Digital Subscriber Line


          Cable


          Satellite


          Cellular


          Wireless


          Compare ISP Connection Types


  Select Network Cards


  Select the Network Device


          Hubs


          Switches


          Routers


          ISP Equipment

Implement the Customer's Network


  Install and Test the Customer's Network


  Configure the Customer's Internet and Network Resources


          Temporary Internet Files


          Default Browser


          File Sharing


          Printer Sharing

Upgrade the Customer's Network


  Install and Configure a Wireless NIC


  Install and Configure a Wireless Router


          802.11 Protocol Selection


          Static IP Address Configuration


          SSID Setting


          Firmware Update


  Test the Connection


          Network Connections


          ipconfig


          ping


          tracert


          net


          nslookup

Describe the Installation, Configuration, and Management of a Simple Mail Server


  SMTP


  POP


  IMAP


  Email Server


  Email Server Installation

Describe Preventive Maintenance Procedures for Networks

Troubleshoot the Network


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probable Causes


          Step 3: Determine an Exact Cause


          Step 4: Implement a Solution


          Step 5: Verify Solution and Full System Functionality


          Step 6: Document Findings


  Identify Common Problems and Solutions


  Apply Troubleshooting Skills

Summary

Summary of Exercises


  Labs


  Worksheets


  Packet Tracer Activities

Check Your Understanding

Chapter 16 Advanced Security

Objectives

Key Terms

Outline Security Requirements Based on Customer Needs


  Outline a Local Security Policy


  Explain When and How to Use Security Hardware


  Explain When and How to Use Security Application Software

Select Security Components Based on Customer Needs


  Describe and Compare Security Techniques


          Passwords


          Logging and Auditing


          Wireless Configurations


          Security Technologies


  Describe and Compare Access Control Devices


          Physical Security


          Data Security


  Describe and Compare Firewall Types

Implement a Customer's Security Policy


  Configure Security Settings


          Permission Levels for Folders and Files


          Wireless Antennae


          Network Device Access Permissions


          Wireless Security Modes


          SSID


          MAC Address Filtering


          Firewalls


          Port Forwarding and Port Triggering


  Describe Configuring Firewall Types


          Software Firewalls


          Windows XP Firewalls


          Windows Vista Firewalls


  Describe Protection Against Malicious Software

Perform Preventive Maintenance on Security


  Describe the Configuration of Operating System Updates


  Maintain Accounts


          Terminating Employee Access


          Guest Accounts


  Explain Data Backup Procedures, Access to Backups, and Secure Physical Backup Media

Troubleshoot Security


  Review the Troubleshooting Process


          Step 1: Identify the Problem


          Step 2: Establish a Theory of Probable Solutions


          Step 3: Determine an Exact Cause


          Step 4: Implement a Solution


          Step 5: Verify the Solution and Verify Full System Functionality


          Step 6: Document Your Findings


  Identify Common Problems and Solutions


          Malware Settings


          User Accounts and Permissions


          Computer Security


          Firewall and Proxy Settings


  Apply Troubleshooting Skills

Summary

Summary of Exercises


  Labs


  Worksheets

Check Your Understanding

Appendix: Answers to Check Your Understanding Questions

Glossary

9781587132636


  TOC


  9/7/2010



About the Authors

top


Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.