Home   FAQs   New Arrivals   Specials   Pricing & Shipping   Location   Corporate Services   Why Choose Bookware?  
Call our store: 9955 5567 (from within Sydney) or 1800 734 567 (from outside Sydney)
 View Cart   Check Out   
Browse by Subject
 TAFE Accounting
 TAFE I.T./Computing
 TAFE - Other
 Windows 8
 Adobe CS6
 CCNA 2012
 CCNP 2012
 Web Design
 Project Management
 Mobile Devices
 Windows Server 2012
 SQL Server 2012
Economics and Business
 Business Information Systems
 Human Resources

IT Service Management: A Guide for ITIL(r) V3 Foundation Exam Candidates

by: Brewster, Ernest et al

Notify me when in stock

On-line Price: $52.00 (includes GST)

Paperback package 216

5%Off Retail Price

You save: $3.00

Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.

Retail Price: $55.00

Publisher: ,15.04.10

Category: ITIL Level:

ISBN: 1906124191
ISBN13: 9781906124199

Add to Shopping Cart

ITIL(R) and IT Service Management have been practised successfully around the world for more than 20 years. ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable,high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.